Last Updated: 14 January 2026
Privacy Policy
Welcome to San Clemente Orange County California Locksmith! This Privacy Policy describes how San Clemente Orange County California Locksmith ("we," "us," or "our"), located in San Clemente, CA, collects, uses, and discloses your information when you use our emergency locksmith services and website. We are committed to protecting your privacy and handling your personal information responsibly and in compliance with applicable US privacy laws.
Information We Collect
San Clemente Orange County California Locksmith collects various types of information to provide our emergency locksmith services and operate our business effectively.
1. Information You Provide Directly To Us
When you contact us for services, whether through our website's contact form, by phone, or directly in person, you may provide us with the following personal information: * Contact Information: Your name, email address, phone number, and physical address (including property details for service calls). * Service Details: Information about the nature of your locksmith emergency (e.g., car lockout, house lockout, broken key, safe opening request) to help us understand and resolve your issue. * Payment Information: When you pay for our services, we may collect billing information such as credit card details. This information is processed securely, often directly by third-party payment processors.
2. Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and browsing activity: * Device and Usage Information: Your IP address, browser type, operating system, referring URL, pages viewed, and the dates/times of your visits. This helps us understand how visitors interact with our website and improve its functionality. * Location Information: Depending on your device settings, we may collect general location information (e.g., city, state based on IP address) to help us determine the closest service vehicle for emergency dispatch.
How We Use Your Information
San Clemente Orange County California Locksmith uses the information we collect for the following purposes:
* To Provide Emergency Locksmith Services: To respond to your service requests, dispatch technicians to your location, perform locksmith services, and provide estimates or invoices. * To Communicate With You: To confirm appointments, provide updates on technician arrival, respond to your inquiries, and send service-related notifications. * For Billing and Payments: To process payments for services rendered, manage invoicing, and prevent fraudulent transactions. * To Improve Our Services: To understand how our services are used, gather feedback, and enhance the quality and efficiency of our emergency locksmith operations. * For Internal Business Operations: For record-keeping, administrative purposes, and to manage our customer relationships. * For Legal and Security Reasons: To comply with legal obligations, enforce our terms of service, protect our rights, privacy, safety, or property, and detect or prevent fraud and security issues.
Data Protection and Security
San Clemente Orange County California Locksmith implements reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect from unauthorized access, use, alteration, and disclosure. These measures may include: * Secure Servers: Storing data on secure servers with restricted access. * Encryption: Using encryption technologies where appropriate (e.g., for online data transmission). * Access Controls: Limiting access to personal information only to employees or contractors who need it to perform their job functions. * Regular Security Reviews: Periodically reviewing our security practices to ensure ongoing protection.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Third-Party Services
San Clemente Orange County California Locksmith may engage third-party companies and individuals to facilitate our services ("Service Providers"), provide services on our behalf, or assist us in analyzing how our services are used. These third parties may have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
* Website Analytics: We use Google Analytics to collect data on website traffic and user behavior. Google Analytics collects information such as your IP address, pages visited, and time spent on our site. This information helps us understand and improve our website. You can learn more about Google's privacy practices at www.google.com/policies/privacy/partners/. * Payment Processors: If you make payments for our services online or over the phone, your payment information is typically processed by third-party payment processors. San Clemente Orange County California Locksmith does not directly store your full payment card details. These processors handle your data according to their own privacy policies.
Cookies and Tracking Technologies
Our website uses "cookies" and similar tracking technologies to enhance your experience, analyze website usage, and improve our services.
* What are Cookies?: Cookies are small data files placed on your device by a website. They allow the website to remember your actions and preferences over a period of time. * Types of Cookies We Use: * Strictly Necessary Cookies: Essential for the operation of our website, enabling core functionalities like security and accessibility. * Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information about the number of visitors, which pages are most popular, and how users navigate the site. * Managing Cookies: Most web browsers allow you to control cookies through their settings. You can usually set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality and your experience of our website.
Your Rights Under US State Privacy Laws
As a US-based business, San Clemente Orange County California Locksmith recognizes the importance of privacy rights, particularly for California residents under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). Depending on the nature of your interaction with us and applicable laws, you may have the following rights regarding your personal information:
* Right to Know: You have the right to request that San Clemente Orange County California Locksmith disclose what personal information we collect, use, disclose, and sell/share. * Right to Delete: You have the right to request the deletion of personal information that San Clemente Orange County California Locksmith has collected from you, subject to certain exceptions. * Right to Correct/Rectify: You have the right to request that San Clemente Orange County California Locksmith correct inaccurate personal information we maintain about you. * Right to Opt-Out of Sale/Sharing: While San Clemente Orange County California Locksmith does not sell or share your personal information in exchange for monetary compensation, we respect your right to opt-out if our practices were to change or if you believe your data is being shared. * Right to Limit Use and Disclosure of Sensitive Personal Information: If San Clemente Orange County California Locksmith were to collect sensitive personal information, you would have the right to limit its use and disclosure. We generally do not collect sensitive personal information. * Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.
To exercise any of these rights, please contact us using the "How to Contact Us" section below. We will verify your request and respond in accordance with applicable law.
Data Retention Periods
San Clemente Orange County California Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Generally, we retain data related to service requests and customer interactions for a period that allows us to: * Provide ongoing customer support. * Maintain accurate business records. * Comply with legal obligations (e.g., tax and accounting laws). * Resolve disputes or enforce our agreements.
When your personal information is no longer needed, we will securely delete or anonymize it.
How to Contact Us About Data Queries
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information by San Clemente Orange County California Locksmith, please contact us:
* Email: info@sanclementecalocksmith.com * Mail: San Clemente Orange County California Locksmith, 100 Avenida Presidio, San Clemente, CA 92672, USA
When contacting us to exercise your rights, please provide sufficient information to allow us to verify your identity.
Updates to the Policy
San Clemente Orange County California Locksmith may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make changes, we will revise the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes indicates your acceptance of the revised Privacy Policy.
